Safe Stay

Clean is our watchword

During this unprecedented time due to COVID-19, we are working hard to ensure the health and safety of our guests and staff.  As always, it is our goal to provide a high level of both friendliness and cleanliness.  We are committed to providing you with flexibility in your travel plans along with updates to what we are doing to ensure your health, safety and comfort when booking with us.  We are open and looking forward to having your stay.

We want to thank you for putting your trust in us.  Whether your travel plans are now or in the near future, our friendly team members are ready to welcome you.

The Staff at La Residence Suite Hotel

Stay Safe at Best Downtown Bellevue hotel

PUBLIC SPACES

Public Spaces will be cleaned and sanitized with increased frequency by our dedicated staff. Social distancing and mask signage will be positioned throughout the hotel as a friendly reminder. We also ask that you wear a face mask when in the public spaces as they are required in Washington State.

HAND SANITIZING

Hand washing and Sanitizing stations are available in the lobby at the reception desk, continental breakfast area, and first floor restroom.

ELEVATORS

Our Elevator will be limited to guests traveling together or a maximum of 3 passengers. The stairwell, located directly south of the elevator, is advised for use when possible in order to alleviate wait time and congestion. Please keep in mind that you may need to wait for the next empty elevator cab. Our housekeeping team will routinely wipe down and sanitize the interior and exterior of the elevator.

RECEPTION DESK

Reception Desk will have a clear partition added to minimize exposure. Additionally, we have a dedicated check in station to limit contact at check in/out. Guests will continue to be required to show government approved valid ID and credit card. Credit cards are self-swiped and sanitized keys and pens are supplied.

CONTINENTAL BREAKFAST

We have made necessary changes to our continental breakfast offerings and set up and have created a second breakfast area to ensure social distancing. Additionally, we perform enhanced cleaning thorughtout the day.

GUEST ROOMS

Guest Rooms will continue to be cleaned using our high standards and hospital grade cleaning solutions. Hotel directory, pens/note pads, extra pillows, irons, and additional amenities will be removed and made available upon request. This will ensure that after every use, items are cleaned and sanitized for extra levels of precaution. You may reach out to the front desk at any time if you need towels or any additional items. During check out, our team will pay greater attention to cleaning and disinfecting high contact areas such as handles, knobs, switches, and the remote. Guest rooms will be cleaned and sanitized for your arrival.

HOUSEKEEPING

In addition to our high standards of cleaning our team has also increased the frequency of cleaning and disinfecting of high-touch areas. All housekeepers are required to wear masks and gloves and have been trained in the proper use and disposal, or washing of them after each cleaning. Additionally, we will work with you on a cleaning schedule and degree of cleaning during your stay to ensure social distancing and the safety of you and our staff.

TEAM MEMBERS

Team Members have been provided personal protective equipment to wear. Our staff has been trained to avoid close contact and to practice social distancing and frequent handwashing. Additionally, our staff has been instructed on increased cleaning and sanitization measures per the CDC guidelines for all public areas, keys, public bathrooms and any specific touch points.

Current WA State Restrictions

For the latest Washington State COVID-19 restrictions, including face coverings, please visit: WA State COVID-19 Resources

COVID CANCELLATION POLICY

We have modified our cancellation policy to allow any reservations that are scheduled to arrive prior to October 30, 2020 to be modified or cancelled up until 3 pm on the day of arrival. This change will apply to existing reservations as well as reservations made today through October 30, 2020. For reservations booked via third-party sites, please contact the booking provider directly for information on their policies.  Any modifications to reservations will be subject to availability and any differences in rate. Additionally, our standard cancellation policy after October 30, 2020 has been adjusted to 24 hours prior to arrival.
Please be advised that our hours have been temporarily adjusted to the following until further notice:
Monday – Friday 7 am to 7 pm
Saturday & Sunday 8 am to 4 pm